Privacy Policy

Effective date: August 27, 2025

Cased, Inc. (“Cased,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website cased.com (the “Site”) and use our services.

Information We Collect

Information You Provide to Us

We collect information you provide directly to us when you:

  • Register for an account
  • Use our services
  • Contact us for support
  • Subscribe to our newsletter or marketing communications
  • Participate in surveys or promotions

This information may include:

  • Name and contact information (email address, phone number)
  • Company information
  • Account credentials
  • Payment information (processed by our third-party payment processors)
  • Communications and feedback

Information We Collect Automatically

When you access our Site, we automatically collect certain information about your device and usage, including:

  • Log data (IP address, browser type and version, time zone setting, browser plug-in types and versions)
  • Device information (unique device identifiers, operating system, mobile network information)
  • Usage information (pages visited, links clicked, features used)
  • Location information (general geographic location based on IP address)

Cookies and Similar Technologies

We use cookies and similar tracking technologies to track activity on our Site and hold certain information. These technologies help us analyze trends, administer the Site, track users’ movements around the Site, and gather demographic information about our user base as a whole.

Third-Party Data Partners and Marketing

When you visit or log in to our website, cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email. We (or service providers on our behalf) may then send communications and marketing to these email addresses. You may opt out of receiving this advertising by visiting https://app.retention.com/optout.

Analytics Services

We use third-party analytics services including:

  • Google Analytics
  • PostHog
  • Simple Analytics

These services use cookies and similar technologies to collect and analyze information about use of the Site and report on activities and trends.

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Send technical notices, updates, security alerts, and support messages
  • Respond to comments, questions, and customer service requests
  • Send marketing communications (with your consent where required)
  • Monitor and analyze trends, usage, and activities
  • Detect, investigate, and prevent fraudulent transactions and other illegal activities
  • Personalize and improve the Site and services
  • Comply with legal obligations

How We Share Your Information

We may share your information in the following circumstances:

Service Providers

We share information with third-party vendors, consultants, and service providers who perform services for us, including:

  • Payment processing
  • Data analytics
  • Email delivery
  • Hosting services
  • Customer support

Business Transfers

We may share or transfer information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business.

We may disclose information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

We may share your information for other purposes with your consent.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Your Rights and Choices

Account Information

You may update, correct, or delete your account information at any time by logging into your account or contacting us at support@cased.com.

Marketing Communications

You may opt out of receiving promotional emails from us by following the instructions in those emails or by contacting us. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.

Cookies

Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Site.

Third-Party Advertising

You can opt out of targeted advertising through our data partners at https://app.retention.com/optout.

California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to:

  • Know what personal information is collected
  • Know whether personal information is sold or disclosed and to whom
  • Say no to the sale of personal information
  • Access personal information
  • Request deletion of personal information
  • Not be discriminated against for exercising privacy rights

To exercise these rights, please contact us at privacy@cased.com.

European Data Protection Rights

If you are a resident of the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR), including:

  • The right to access, update, or delete your information
  • The right of rectification
  • The right to object
  • The right of restriction
  • The right to data portability
  • The right to withdraw consent

To exercise these rights, please contact us at privacy@cased.com.

Data Security

We use administrative, technical, and physical security measures to protect your personal information. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

Children’s Privacy

Our Site and services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective date” at the top.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Cased, Inc.
Email: privacy@cased.com
Website: https://cased.com